Siebel Support

Your Benefits from Our Support

If you are looking to achieve any of the following:

  1. Improve the timeliness of support for your Siebel CRM implementation;
  2. Reduce the cost of your Siebel CRM support; or
  3. Reduce the risk inherent with developing and deploying bug fixes

then we can definitely help you. Contact Us today to discuss how we can help you with your support requirements.

About Our Siebel Support

The technical implementation of Siebel is a critical part of realising the benefits of the business case. Beyond initial go-live, the work continues with on-hand expertise required to ensure the smooth running of the system and react quickly to any issues. This is even more important where SLAs are in place with third parties, where downtime can become extremely expensive and potentially threaten the relationship.

For many Siebel CRM customers, employing a set of skilled Siebel technicians to perform the support role is an unrealistic overhead and a poor utilisation of resource. For this reason, we provide a set of Support Services that can be tailored to suit your requirements.

Boxfusion Consulting Support provides you with:

  • Support for bug-fixing your Siebel application's customisations and configuration
  • Support for bug-fixing your Siebel application's integration to third party systems
  • Minor development (that may be performed remotely)
  • Option for on-site support (set number of days included in the annual Support Contract with further days billable)
  • Flexible SLAs, from same business day to 2 hour response time

Contact us now to have a chat about what you need and how we can help!